Companies deliver value to their customers through a myriad of interconnected processes. In order to serve our customers better, we need to keep improving our processes. Unfortunately, not all areas of our business have the same aptitude for change. Some parts evolve easily, while others resist even the smallest improvement. In other words, every area of a business has an inherent aptitude for change . I called this aptitude Process Fitness . How do you elevate process fitness? The short answer is, practice. Find yourself a coach, and start the journey of practice. There's nothing to lose, and everything to gain.