Business leaders frequently find themselves at critical crossroads where decisions need to be made in order for the company to move forward. Should we invest in that new IT system? Should we purchase additional capacity to meet future demand? Should we open up another business unit in a new geography? Making the right decisions at these critical junctures can move a company light years ahead of it's competition. Wrong ones can be painfully costly and demoralizing. With the magnitude of these decisions weighing down on you, it sometimes feels better to postpone them altogether. Keep in mind though, not making a decision has an impact as well. Strategic decisions live within a window of time, after which, everything changes. In other words. inaction matters. Think thoroughly, and act swiftly. It's part of being a good leader.
Companies deliver value to their customers through a myriad of interconnected processes. In order to serve our customers better, we need to keep improving our processes. Unfortunately, not all areas of our business have the same aptitude for change. Some parts evolve easily, while others resist even the smallest improvement. In other words, every area of a business has an inherent aptitude for change . I called this aptitude Process Fitness . How do you elevate process fitness? The short answer is, practice. Find yourself a coach, and start the journey of practice. There's nothing to lose, and everything to gain.