Whenever someone gives me their heartfelt advice, the first thing I ask is if they've tried it for themselves. If the answer is some flavour of no, then I know it's not advice. It's just gossip. It's something they heard about and thought sounded cool and progressive. Never having applied their own advice, they're so ready to give it away. I call this kind of knowledge gossip, and these types of people gossipers. There is an insane amount of Lean Gossip floating around. People just throwing around tips, templates, and jargon like cheap confetti. Lean principles were discovered and refined by great women and men who were Authentic Practitioners. They were grounded in the fundamentals and thoughtful in their application. The next time you receive advice about Lean, take a hard look at the person advising you. Do their words carry weight? Do their titles bear true knowledge? Are they Authentic Practitioners?
Companies deliver value to their customers through a myriad of interconnected processes. In order to serve our customers better, we need to keep improving our processes. Unfortunately, not all areas of our business have the same aptitude for change. Some parts evolve easily, while others resist even the smallest improvement. In other words, every area of a business has an inherent aptitude for change . I called this aptitude Process Fitness . How do you elevate process fitness? The short answer is, practice. Find yourself a coach, and start the journey of practice. There's nothing to lose, and everything to gain.