The number of process improvements available to pursue in an organization are almost infinite. Things can always be done better, faster, and easier. Which improvements should you chase now? Which ones should you push off to another day? Opportunities are infinite while resources are limited. This means you have to choose wisely. This is called focus, and it's critical to getting strategic traction. What's often forgotten though is the flip side to the coin. By selecting a few things to focus on, you are implicitly deselecting everything else. This is the piece that most of us forget. Focus means saying YES to a few things and saying NO to everything else.
Companies deliver value to their customers through a myriad of interconnected processes. In order to serve our customers better, we need to keep improving our processes. Unfortunately, not all areas of our business have the same aptitude for change. Some parts evolve easily, while others resist even the smallest improvement. In other words, every area of a business has an inherent aptitude for change . I called this aptitude Process Fitness . How do you elevate process fitness? The short answer is, practice. Find yourself a coach, and start the journey of practice. There's nothing to lose, and everything to gain.