Hey Building Perspective,
I've spent some time learning the LSS body of knowledge and can clearly see its benefits when it comes to manufacturing and types of businesses producing the same widgets multiple times. Where I struggle is finding a way to apply the body of knowledge to the professional service industry where the widgets being produced are different every time. What are some things I could be looking for that would signal us to think we could apply tools from LSS? What are some tools that could be applied? A couple examples would be appreciated!